Return & Refund Policy

MORIELLE adheres to a fair and customer-friendly return and refund policy to fully protect your shopping rights. All return and refund applications must comply with the following regulations:

1. Eligible Conditions for Return & Refund

Customers can apply for return or refund within 30 days after receiving the goods. The products must be unused, unwashed, undamaged, with complete original tags, packaging and accessories, and can be resold normally.

2. Applicable Scenarios

Support return and refund for product quality problems, wrong delivery, obvious defects and serious inconsistency with the description. For personal reasons such as inappropriate size, dislike of style, etc., we also support return and exchange, and the return shipping fee shall be borne by the customer.

3. Refund Process

First, contact our official customer service to submit a return application and provide product pictures and order information. After we confirm and approve the application, you can return the goods according to the designated address. We will complete the refund within 3-7 working days after receiving and inspecting the returned products.

4. Non-returnable & Non-refundable Situations

Products damaged artificially, worn, washed, altered, missing original tags and packaging; Products damaged due to improper use and storage by customers; Special customized products are not supported for return and refund.

5. Exchange Service

We support size exchange and style exchange. The exchange process and time limit are consistent with the return policy. The customer shall bear the round-trip shipping fees caused by personal exchange reasons.